Choosing the right boarding facility is a big decision, especially the first time. You are trusting someone else with a family member. Asking the right questions upfront ensures there are no surprises and gives you confidence that your pet is in safe hands.
1. What are your vaccination requirements?
A responsible facility requires proof of rabies, DHPP, and bordetella (kennel cough) vaccinations at minimum. Some also require the canine influenza vaccine. If a facility does not ask for vaccination records, that is a red flag. It means they are not protecting the health of the animals in their care.
2. What is your staff-to-animal ratio?
This is one of the most important questions you can ask. Industry best practice is roughly 1 staff member per 10-15 dogs during active play, and at least 1 overnight staff member on site. Higher ratios mean more supervision, faster response to issues, and more individual attention for your pet.
3. Can I tour the facility?
Any facility that refuses a tour should be avoided. During your visit, look at the cleanliness of kennels, play areas, and feeding stations. Check ventilation and temperature control. Observe the dogs. Do they look comfortable and calm? Are staff members engaged and attentive?
4. What happens if my pet gets sick or injured?
Ask specifically about their emergency protocol. Do they have a relationship with a nearby veterinary clinic? Who authorizes emergency treatment? Will they contact you immediately? Is there a cap on emergency vet expenses before they call you? Get this in writing.
5. What does a typical day look like?
Good facilities have structured schedules with designated times for feeding, play, rest, and potty breaks. Dogs thrive on routine, and a well-run facility provides that consistency. Ask about outdoor time, group play versus solo walks, and quiet time during the day.
6. How are dogs separated?
Find out how they group dogs during playtime. Are dogs separated by size, temperament, or energy level? How do they handle dogs that do not play well with others? What does their intake temperament evaluation look like?
7. Do you administer medications?
If your pet takes daily medication, confirm that the staff is trained and willing to administer it. Ask about their process for tracking doses and ensuring the right pet gets the right medication at the right time.
8. How will I receive updates?
Many modern facilities offer daily photo updates, webcam access, or even daily report cards. At minimum, you should be able to call and check on your pet. Ask what level of communication to expect.
9. What is your cancellation policy?
Understand the financial terms before you book. Most facilities require 24-48 hours notice for cancellations. Some charge a deposit upfront. Holiday and peak-season bookings often have stricter cancellation policies. Read the fine print.
10. Can I bring items from home?
Familiar items like a blanket, toy, or a shirt with your scent can ease anxiety. Ask what you are allowed to bring and whether they have had issues with items getting lost or damaged. Also confirm that you should bring your own food or whether they provide meals, and if so, what brand they use.
Trust Your Instincts
Beyond these questions, trust your gut. If the staff seems rushed, the facility smells bad, or something just feels off, keep looking. Your pet's safety and comfort are worth the extra effort of finding the right place.
