Pet Pros

We were extremely disappointed by how we were treated at Pet Pro’s in Lakeland Hills. In the past, we’ve been criticized for needing to drop our pet off early; this time, when we were late picking up due to extenuating circumstances, an employee told us there were “notes in our file,” that “we needed to have a talk,” and reminded us they “weren’t a doggie daycare”—all in front of other customers. What bothered me most was that no one even asked whether everything was okay or why we were late. For a $130 groom, I expect basic courtesy and professionalism, even if there is a legitimate concern about pickup times. I left feeling humiliated rather than valued as a customer. When we said we would find another groomer and mentioned that unfortunately the groomer would lose the tip, the employee responded, “That’s okay. The groomer is totally fine with that.” That interaction sealed our decision to take our business elsewhere.