Delete your Afinderly data

Afinderly (the website and the Afinderly app for iPhone and Android) has no user accounts: there is no username or password to close. Deleting your Afinderly data means deleting the information you have given us, such as a lost or found pet post, a review, a booking request, alerts, or a business listing. This page explains how.

Delete it yourself, right away

Nearby lost-pet alerts (app): turn them off on the alerts card on the Lost & Found tab or in More. This deletes your push token and your approximate location from our alerts list straight away.
Lost-pet email alerts: use the one-click unsubscribe link at the bottom of any alert email. Your address stops getting alerts immediately.
Text messages: reply STOP to any Afinderly text.
My Pets, reminders, saved places, recent searches and drafts (app): these never leave your phone. Delete them in the app, or uninstall the app to remove them all.

Ask us to delete everything else

Use the form below. Tell us the email address or phone number you used, and include links to any posts, reviews or listings you want removed. To protect you, we may confirm the request by replying to the email or phone number on the item before we delete it. We complete requests within 30 days and tell you when it is done.

What gets deleted

Lost and found pet posts and sightings you submitted, with their photos and your contact email and phone number.
Reviews you wrote, and your email address attached to them.
Booking requests you sent through Afinderly (your name, email, phone and message) as stored by us.
Your lost-pet email alert subscription and any app push token and approximate location.
Pet passport, memorial, sitter, transporter or breeder pages you created.
For business owners: your claim details (claim email, phone, dashboard access) and the photos, specials and details you added. Basic public business facts (name, address, phone, category) can stay as an unclaimed listing unless you ask us to remove the listing entirely.

What we keep, and for how long

Text message opt-outs: if you replied STOP, we keep that phone number on our do-not-text list for as long as we send texts, so we never text you again.
A record of your request: the email you wrote from, the date and what we deleted, kept for 2 years so we can show the request was honored. Then it is deleted.
Abuse and fraud blocks: if content was removed for breaking our rules, we may keep the minimum needed to stop it coming back (for example a blocked email address) while the block is in place.
Backups: deleted information can remain in our encrypted backups until they are replaced on their normal schedule, within 90 days. Backups are used only to recover from an outage.
Anonymous page statistics: these contain no name, email, phone or IP address. Raw rows are deleted after 30 days and daily totals after 13 months.
Copies held by others: a booking request or message already delivered to a business is in that business's own email or texts. We can't delete their copy; contact the business directly.
Anything we are required by law to keep, only for as long as the law requires.

Send a deletion request

This sends a message to the Afinderly team. Nothing is deleted automatically when you press Send.