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Insurance Guide

Pet Business Insurance: What Coverage You Actually Need

One accident, one injury claim, one fire — and an uninsured pet business can be wiped out overnight. Here's what coverage to carry and why.

General liability insurance

This is the non-negotiable baseline. General liability covers third-party claims of bodily injury, property damage, and personal injury that happen at your business. If a client's dog bites another customer in your lobby, you're covered.

  • Client injuries on your property
  • Damage to client property
  • Personal injury claims (libel, slander)
  • Medical payments for minor accidents

Professional liability (errors & omissions)

Also called "care, custody, and control" coverage in the pet industry — this covers claims that arise from the services you provide. If a dog in your care gets injured during grooming or escapes and gets hurt, this kicks in.

  • Pet injuries during grooming or boarding
  • Escape and recapture expenses
  • Illness contracted while in your care
  • Grooming mistakes that injure the pet

Commercial property insurance

Covers your equipment and facility against fire, theft, vandalism, and certain natural disasters. If your grooming dryers and tables are destroyed in a fire, this replaces them. Essential if you own equipment.

  • Grooming equipment
  • Kennel structures and cages
  • Computers and POS systems
  • Inventory (shampoo, supplies)

Workers' compensation

Required by law in most states the moment you hire employees. Covers medical expenses and lost wages if an employee is injured on the job.

  • Dog bite injuries to staff
  • Slip and fall accidents
  • Repetitive strain injuries (grooming is physically demanding)
  • On-site chemical exposure

Business interruption insurance

If a covered event (fire, hurricane, burst pipe) forces you to close temporarily, business interruption coverage replaces your lost income during the closure. Critical for owner-operators whose income stops when the door closes.

What Animal Friends OS helps you document for insurance

Vaccination records, signed waivers, incident logs, and client communications — all stored in Animal Friends OS. Documentation is your best defense in an insurance claim or dispute.

Frequently asked questions

Common questions

Run your business smarter

Animal Friends OS makes the operational side easier

Scheduling, payments, client communication, staff management — all in one system, from $69/month.

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