Questions and answers
Common questions about the platform
Is every feature included in every plan?
The core platform is: grooming, boarding, daycare and training modules, online booking, the client portal, invoicing and payments, and client and pet records are in all three plans. Plans differ mainly on included SMS volume, staff logins and a few premium extras — Starter includes 3 staff logins, while Professional and Premium include unlimited staff logins.
Which payment processors can I connect?
Stripe, and only Stripe, today. Square, Clover and Authorize.net cannot be connected. PayPal is built end to end but gated off pending payments-partner approval. When you use your own Stripe account, Animal Friends OS charges a 0% platform fee on top of Stripe’s own rate.
Does Animal Friends OS charge per staff member?
No. Pricing is flat per business rather than per seat. Adding a groomer or a front-desk person does not raise the monthly bill on Professional or Premium, which both include unlimited staff logins.
Can I run grooming, boarding and daycare in one account?
Yes, and that is the case the software was originally built for. The modules share one client and pet record, one calendar and one invoice, so a dog that boards and gets a bath before pickup is a single ticket rather than two systems reconciled by hand.
Is there a retail point of sale with inventory?
Not yet. Retail POS with stock tracking is on the roadmap and is not built. Gift cards, loyalty points, memberships and pre-paid daycare packages are built and available today.
Can I get my data out?
Yes. Ten datasets including clients, pets, bookings, stays, daycare days, invoices, payments, messages and incidents export to CSV on demand from the account screen. Billing is month to month, and the business phone number you use stays yours with no release fee.