A&A Premium Pet Boarding

We left Our Harley for 21 days- We were referred by friends. Drop off felt comfortable after speaking to Boarder about the process in Harley getting comfortable with the other dogs. My husband received daily updates on her progress and was very happy about that- Then on 9-14-26 we received a call that our Harley was picked up by a landscaper- We were VERY CONFUSED on what was going on and still in NYC- We called Boarder and he was not aware that she was missing- We were absolutely terrified- We gave the boarder the information to contact person who had Harley- We waited 30 min to get information if Harley was picked up and got a hold of Landscaper and was told she was picked up- We were so relived but at the same time very CONFUSED. We heard nothing back from Boarder, so husband called again and was told other dogs had got out and was looking for them- We were relived Harley was found but very upset that it even happened- Being so far away was very STRESSFUL. We got home and wanted to pick up Harley ASAP- IT WAS 7:15PM and was told hours were from 7am to 7pm- You would think with the terrible incident that occurred we would been allowed to get our dog home safe> Waited until next morning called by 7:30am and was told would have to wait until 8:10am- Was there Right on Time and got a message Boarder was late- waited close to 25min and in between that time had other occupants in house hand us Harley and couldn't find her personal belongings. The boarder finally appeared at house and again could not find her Leash, Her Bedding, Her Snacks. We took Harley home and husband notified Boarder so he could pick up her belongings, and they were left in front of door, with wrong snacks. This was a horrible experience for our family. We will be making a complaint to ROVER so this does not happen to another family. We are beyond grateful to the landscaper who found Harley and kept her safe.