A policy that protects your revenue, communicates professionally, and gives you the language to enforce it without drama.
Start Free Trial Fill Cancellations FastCopy and adapt this for your salon:
"We reserve your appointment time exclusively for you and your pet. To respect our groomers' time and livelihood, we ask for a minimum of 48 hours notice to cancel or reschedule without charge. Cancellations within 24–48 hours of the appointment will be charged 50% of the scheduled service. Cancellations under 24 hours or no-shows will be charged the full service amount. A deposit is required at booking and will be applied toward your service or forfeited per this policy. We understand that emergencies happen — please call us and we will do our best to work with you."
In the online booking flow (before they confirm). In the booking confirmation email. In the digital waiver (where they sign acknowledging it). On a small printed sign at your reception counter. Three digital touchpoints before the first visit means you can enforce with confidence.
When enforcing: "I understand, and I am sorry this came up. Our policy is in place because we turn away other clients for that slot — when it cancels last minute, we lose that revenue with no time to fill it. Per our agreement, the deposit covers the cancellation. I would love to get you rebooked — when works for you?" Offer to reschedule even when charging. It keeps the relationship.
14-day free trial. No credit card required. Cancel anytime.
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