Booking Protection
Automated cancellation windows, no-show fees, and reminder sequences — enforced without awkward conversations.
Start Free — No Card RequiredFeatures
No add-ons, no bolt-ons. Every feature ships in the $69/mo rate.
Set 12h, 24h, 48h, or custom windows per service type. Clients see the policy at booking.
Charge the card on file automatically when a client cancels inside the window or doesn't show.
48h and 2h reminders by SMS and email. Each includes a confirm-or-cancel link that cuts no-shows dramatically.
Require clients to tap "Confirm" in the reminder link. Unconfirmed appointments flag your staff 1 hour out.
When a cancellation happens, auto-notify the waitlist and fill the slot in minutes.
Require clients to sign your cancellation policy during online booking — digital timestamp stored on file.
See cancellation rate by client, by service, and by day of week. Spot your highest-risk slots.
FAQ
Straight answers from an operator who uses this software daily.
Yes. Cancellation windows and fee amounts are set per service type — boarding can require 48h while grooming uses 24h.
You have a timestamped digital signature of their policy agreement plus the reminder delivery logs — solid documentation.
Most don't. They agreed to the policy at booking and received reminders. The few who push back can be handled with the exceptions tool.
Yes. The exceptions tool lets you mark a specific charge as waived with a private note — no policy change needed.
The first on the waitlist gets 15 minutes to confirm, then it cascades down. Prevents double-booking confusion.
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