Business SMS Inbox

Two-Way SMS for Pet Businesses

Your business gets a dedicated text number. Clients text you. You respond from the dashboard. No personal phone mixing. No missed messages.

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77%
of pet owners prefer texting over calling a business
98%
SMS open rate — the highest of any communication channel
$0
extra for two-way SMS — included on every plan, from $69/month
All
conversations stored per client for full history

Stop Running Your Business on Your Personal Phone

Most grooming salon owners give out their personal cell number because they had no better option. Then clients start texting them at 9pm, on their days off, during their child's soccer game. The boundary between work and personal life disappears — and there is no searchable record of what was said.

Animal Friends OS gives your business a dedicated phone number. Clients text that number. Every conversation appears in your dashboard inbox, organized by client, with full history. Staff can respond. The business number stays with the business if you hire someone or sell.

Everything in One Inbox, Organized by Client

Inbound texts appear in the SMS inbox sorted by client. Click a conversation to see the full message history with that client — appointment confirmations, questions about their dog's groom, rebooking requests — all in one thread. Assign conversations to specific staff. Flag urgent messages. Search across all conversations.

Frequently Asked Questions

What is two-way SMS for pet businesses?
A dedicated business text inbox to send and receive SMS with clients from your dashboard — without your personal phone number. All conversations are organized by client and stored in their record.
Can multiple staff members see and respond to client texts?
Yes. The SMS inbox is visible to all authorized staff. Any team member can respond, and the conversation history shows who replied.
Is two-way SMS included?
Yes — on every plan, starting at $69/month. Client conversations and appointment reminders are never metered. Only marketing blasts draw on your plan allowance: 500 messages a month on Starter, 2,000 on Professional, 5,000 on Premium.
Can I send mass texts to all clients for promotions?
Yes. Broadcast SMS to specific client segments — all active clients, this week's appointments, or clients not seen in 60 days. All broadcasts comply with TCPA opt-out requirements.

Related Resources

SMS Reminders
Automated appointment reminders
Client Portal
24/7 self-service for owners
Salon Marketing Guide
12 channels that drive bookings
Referral Program
Turn texts into referrals

A business number that stays professional. Always.

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