Client Self-Service

Client Portal for Pet Businesses

Give pet owners 24/7 access to their appointments, records, and invoices. They handle their own updates — you handle the animals.

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50%
reduction in inbound calls after client portal goes live
72%
of clients prefer self-service over calling for simple requests
24/7
portal access — any device, any time
$0
extra — included on every plan, from $69/month

What Clients Can Do Without Calling You

The most common inbound calls to pet businesses are: "What time is my appointment?" — "Can I update my dog's food allergy?" — "I need to send you the rabies certificate" — "Can I pay my balance online?" Every one of these can be handled by the client themselves through the portal.

Animal Friends OS gives every client a secure, branded portal linked to their account. No app download required. Works on any smartphone or laptop browser.

Self-Service That Actually Works

Clients log in to see their upcoming appointments, their pet profiles, past service history, and any outstanding balances. They can update feeding instructions, upload a new vaccine document, or pay an invoice in under two minutes. You get a notification for anything that requires your review — like a new vaccine upload that needs approval.

Frequently Asked Questions

What can clients do in the pet business client portal?
View upcoming and past appointments, update pet profiles and vaccination records, upload vaccine documents, pay outstanding invoices, and view grooming report cards or care photos.
Do clients need to create an account?
Clients receive a secure link after their first booking. They can log in with that link or create a password-protected account for repeat access.
Can clients upload their own vaccination records?
Yes. Clients upload PDF or image files directly. You receive a notification to review and approve them before the pet's vaccine status updates.
Does the portal replace the need for phone calls?
For the most common requests — updating pet info, checking appointments, paying balances — yes. Phone time is typically cut by 30–50% once the portal is active.

Related Resources

Online Booking
Fill your schedule automatically
Two-Way SMS
Let clients text you directly
Grooming Report Cards
Digital after-visit summaries
Vaccine Tracking
Clients upload, you approve

Less phone time. Happier clients. Same great care.

14-day free trial. No credit card required. Cancel anytime.

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