Animal Friends OS is built by an operator who has been running a pet-care shop since 2013.
Start Free Trial Grooming StatsDuring the 2008–2009 financial crisis, pet industry spending declined less than 2% while the broader consumer discretionary sector fell 8%. During the 2020 pandemic recession, pet services spending actually grew as pet adoption surged. Pet care has demonstrated stronger recession resistance than almost any other consumer services category.
The reason is emotional: once a household has a pet, the spending on that pet becomes non-discretionary in the owner's mind. They cut restaurants before they cut the groomer. They cancel vacations before they stop boarding their dog. Pet services positioned as essential care — rather than luxury — maintain demand through economic cycles.
Millennials are now the largest pet-owning generation by count and by spending per pet. They are more likely to view pets as family members, more likely to seek professional services, and more likely to spend on premium options. As this generation enters peak earning years through 2030, pet services spending is structurally positioned for continued above-average growth.
Despite strong industry growth, the majority of pet service businesses — particularly grooming salons and small boarding facilities — still operate on paper or basic spreadsheets. Operators who adopt professional management software now establish efficiency and service quality advantages that compound over time. The technology gap between early adopters and laggards will widen through 2030.
14-day free trial. No credit card required. Cancel anytime.
Start Free Trial