Your time is worth more than sending the same reminder texts every day. Let the system handle it — every booking, every time, automatically.
Manually texting every client a reminder is 30–60 minutes of unproductive work every single day — time that vanishes before you've even touched your first dog.
A no-show in a grooming slot isn't a minor inconvenience. It's a paid slot you can't recover. Even one per day adds up to thousands of dollars lost per year.
Calling or texting every unconfirmed booking the day before is exhausting. Clients don't always answer, and you still don't know who's actually showing up.
Two days before the appointment, the client gets a text with the booking details and a one-tap confirmation link. No action required from your staff.
A second reminder fires automatically 2 hours before drop-off. Catches forgetful clients before they've already left for work — when they can still cancel or reschedule.
Every reminder includes a confirm or cancel link. Tap confirm — booking status turns green. Tap cancel — slot opens up and you're notified. Zero manual tracking.
Edit the message text for every reminder type. Add your shop's personality, specific instructions, or anything else clients need to know before arrival.
Reminders are held if they would send outside 8 AM–9 PM local time. Compliant with TCPA. No 6 AM texts, ever.
See exactly who has confirmed, who hasn't, and who cancelled — all from the booking dashboard. Focus your morning follow-up on the unconfirmed list only.
This feature wasn't designed from a spec sheet. It was built by Chase after years of managing reminders — personally calling or texting every client the day before to confirm, only to still get no-shows because some people ignored the text manually at his own pet care business — watching time get wasted, mistakes happen, and money slip through the cracks.
Every screen, every workflow, every default was shaped by real daily operations. If it's in Animal Friends OS, it's there because it solved an actual problem at a real facility.
The same software that runs his shop — now available to operators everywhere.
By default, reminders go out 48 hours before and again 2 hours before the appointment. Both timings are configurable. You can add or remove reminder touchpoints from the settings.
Both. Every client gets an SMS reminder by default since open rates are far higher. Email reminders go out simultaneously as a backup. Clients who opted into SMS-only get SMS only.
Yes. Reminder messages include a one-tap confirmation link. Clients tap "Confirm" or "Cancel" and the booking status updates automatically in your calendar — no manual tracking.
Unconfirmed appointments are flagged in your dashboard the morning before the appointment. You can choose to call, send a manual follow-up, or apply a late-cancel fee at checkout.
Yes. Every reminder template is editable. Add your shop name, specific instructions (what to bring, arrival time, check-in process), or a friendly personal tone. Changes apply immediately.
Yes. Automated reminders work across all services — grooming, boarding drop-off, daycare pickup, training sessions, and nail trim appointments. Each service can have its own template.
No. All outgoing SMS messages are governed by quiet hour rules (8 AM to 9 PM local time). Reminders scheduled to fall outside that window are held and sent at the next opening.
Yes. Any client can be marked as "no automated SMS" from their profile and the system will skip them. They'll still get email reminders unless you disable those too.
Results vary by business, but shops using automated 48h + 2h SMS reminders with one-tap confirmation typically report 40–80% fewer no-shows compared to manual reminder calls.
Yes. Every reminder includes the client's name, pet's name, service type, date, time, and your business address. No ambiguity about which appointment they're confirming.
No. Appointment reminders and confirmations are included on every plan and never count against your marketing message allowance. Only marketing sends are metered — 500 a month on Starter, 2,000 on Professional, 5,000 on Premium.
Yes. From any booking record, you can trigger an immediate SMS or email reminder with one click. Useful for clients who are historically forgetful or who booked last-minute.
No credit card required. No contracts. Set up in under an hour.