A shared team inbox, automated reminders, broadcast texts, and photo updates — all from one place. No more texting from a personal phone.
When the business number is someone's personal cell, messages get missed, ignored, or sent at odd hours. There's no record, no team visibility, and no compliance.
Announcing a holiday closure or a promotion means manually texting every client one by one, or praying they see a Facebook post. Critical news doesn't reach the people who need it.
Sending reminders but not being able to receive replies means clients who have a question or need to cancel are left without a way to respond.
A shared business inbox where your team sees all inbound and outbound texts in one place. Client replies thread under the conversation — exactly like iMessage, but for your whole team.
Send to all clients, or filter by service type, membership status, or last visit date. Each message is personalized with the client's name automatically — never looks like a bulk blast.
Every automated SMS includes the right action link — confirm appointment, pay invoice, book again, upload vaccine records. One tap from text to done.
STOP requests are processed immediately and the client is flagged in your system. No message is ever sent to an opted-out number. Full TCPA compliance, automatically.
Messages scheduled outside 8 AM–9 PM local time are held automatically and sent at the next available window. You never have to think about it.
Send photos directly from the SMS inbox — boarding updates, grooming results, a snapshot of a happy dog. MMS is included with no separate media service required.
This feature wasn't designed from a spec sheet. It was built by Chase after years of managing SMS — watching staff text clients from their own phones with no record, no team visibility, and no way to send a broadcast message without sitting there and texting individually manually at his own pet care business — watching time get wasted, mistakes happen, and money slip through the cracks.
Every screen, every workflow, every default was shaped by real daily operations. If it's in Animal Friends OS, it's there because it solved an actual problem at a real facility.
The same software that runs his shop — now available to operators everywhere.
Both. Animal Friends OS includes a full two-way SMS inbox. Clients can reply to your messages, and you see their responses in a conversation thread — exactly like a text thread on your phone.
Yes. You can send a broadcast SMS to all clients, or filter by segment (e.g., FurPlan members, boarding clients, clients who haven't booked in 90 days). Each message is personalized with the client's name automatically.
Yes. Booking confirmations, reminders, text-to-pay links, check-in notifications, and pickup alerts are all sent via SMS automatically. Every message includes a relevant action link.
They are automatically opted out and flagged in your system. No further messages are sent to that number until they re-opt-in. Full TCPA compliance is handled automatically.
AFOS includes built-in SMS powered by a reliable carrier. No separate account needed. If you have an existing Twilio account you prefer, BYOS (Bring Your Own SMS) is also supported.
Yes. MMS (picture messages) are supported for outbound messages from the inbox. Great for sending boarding photos, before/after grooming shots, or a cute photo of someone's pet.
Yes. The system automatically holds any outbound SMS that falls outside 8 AM–9 PM in the client's local time zone. No accidental middle-of-the-night texts, no TCPA risk.
Yes. Staff with messaging permissions can send and receive from the shared inbox. All conversations are visible to authorized staff so nothing falls through the cracks if someone is out.
Appointment reminders and confirmations are unmetered — they never count against your allowance. Marketing messages do: 500 a month on Starter, 2,000 on Professional, and 5,000 on Premium.
Yes. Save any message as a template (e.g., "Your pet is ready for pickup", "Can you confirm your appointment tomorrow?"). One-click templates in the inbox let staff respond fast without typing.
Yes. If a client texts your business number, the message arrives in your inbox and you're notified. All inbound messages show the client's name and most recent appointment for context.
Yes. Staff can trigger MMS photo updates to boarding clients with one tap from the pet's boarding record. The message goes out with your configured template and the attached photo automatically.
No credit card required. No contracts. Set up in under an hour.