Clipboards, sticky notes, handwritten vaccine records, and paper intake forms — they cost more than time. They cost accuracy, speed, and eventually clients. There's a cleaner way.
This is an industry-wide problem. The shops that fix it gain a lasting edge over the ones that don’t.
This isn’t a discipline problem. It’s a systems problem. Here’s what’s driving it.
When a client calls to update their pet's vet, you need to find the file, cross it out, write the new info, and hope it doesn't get lost in the stack. Digital records live everywhere at once.
Grooming instructions, feeding schedules, behavioral flags — none of it does anything if the next staffer can't read it or doesn't know where to look.
One expired Bordetella allowed through check-in because the clipboard wasn't updated can result in an outbreak, legal exposure, and reputational damage.
Specific features, built for this exact problem.
Clients fill out intake forms from their phone before arrival. Every field — vet info, feeding instructions, behavioral notes, emergency contacts — lands directly in the pet profile. No transcription, no lost paper.
Expiration dates are logged per pet. The system alerts you before a vaccine expires and blocks check-in for non-compliant animals. No clipboard required.
Breed-specific notes, preferred cuts, coat condition history, and behavioral flags are attached to the pet profile — visible to every groomer on every visit, forever.
Feeding completions, medication administrations, and bathroom breaks are logged in the app with timestamps and staff attribution. Full audit trail, zero paper.
“Chase built the digital intake system after realizing that a busy Saturday morning intake process was creating a 20-minute bottleneck at the front desk — every time. The goal was zero paper at check-in. Every feature in this module came from a real workflow problem, not a feature list.”
Yes. Clients receive a digital intake link via text or email when they book. The form collects all the information you need before they walk in the door.
Yes. You log each vaccine with an expiration date per pet. The system alerts you before vaccines expire and can block check-in for non-compliant animals automatically.
Yes. Each pet has a dedicated notes section for breed-specific instructions, preferred cuts, coat history, and behavioral flags. Notes are visible to every staff member on every visit.
Intake form links are sent automatically at booking via SMS or email. Clients fill them out from any device. Responses populate the pet profile immediately.
Yes. Staff log each medication dose from the app with time, dosage, and their name. The log is attached to the stay record and viewable by you at any time.
Incomplete intake forms flag the appointment in your calendar. You can send a reminder to the client to complete it, or finish it at the front desk during check-in.
Yes. You add, remove, and reorder intake form fields from the admin panel. Different service types can have different form requirements.
Yes. All client and pet data is encrypted at rest and in transit. No paper means no physical exposure risk either.
Yes. Staff open the pet's daily schedule on any phone or tablet, tap to log the feeding, and move on. The timestamp and staff member are recorded automatically.
Yes. Pet profiles and client records are exportable to PDF at any time — for vet referrals, client requests, or audits.
Yes. You can configure the system to remind clients when their pet's vaccines are approaching expiration — giving them time to get updated before their next booking.
Yes. Digital intake forms, vaccination tracking, pet profiles, medication logs, and all paper-replacement features are included in the $69/month rate.