Every question clients would call you about — answered in their portal. Booking requests, vaccine uploads, invoices, and full pet profiles, online 24/7.
Half your inbound calls are clients asking questions they could answer themselves if they had a portal. Every call costs 3–5 minutes of staff time that could go toward actual care.
Emailing or texting clients to send vaccine documents, then waiting days for a blurry photo of a document — repeated for every new boarding guest, every season.
When a client calls to update their dog's weight or change their emergency contact, someone has to take the call, find the record, and manually update it. Twice a day, every day.
Clients submit booking requests through the portal — service, pet, preferred time. You review and confirm or offer an alternative. No phone calls required for either party.
Clients manage their own pets' profiles: breed, weight, age, vet info, service notes, behavioral flags, and vaccination documents. All client-submitted data goes through your review queue.
Clients upload vaccination records directly to their pet's profile. Your staff sees a flag when records need review. No more chasing documents before every boarding check-in.
Every visit, every service, every note — visible to the client in their portal. Reduces "what did we do last time?" calls to zero.
Clients view and pay any outstanding invoice from their portal. No phone call, no staff intervention. Payment clears and the invoice closes automatically.
The portal widget embeds directly on your existing website with a single line of code. It looks like yours — your logo, your colors, your brand.
This feature wasn't designed from a spec sheet. It was built by Chase after years of managing handling every client request by phone or text — vaccine records, appointment questions, pet profile updates — when all of it could live in a self-service portal manually at his own pet care business — watching time get wasted, mistakes happen, and money slip through the cracks.
Every screen, every workflow, every default was shaped by real daily operations. If it's in Animal Friends OS, it's there because it solved an actual problem at a real facility.
The same software that runs his shop — now available to operators everywhere.
Clients can submit booking requests, view upcoming and past appointments, manage their pet profiles, upload vaccination records, view and pay invoices, and update their contact information — all without calling or emailing your staff.
You get an embeddable portal widget that you can place on your own website. There's also a standalone hosted portal link you can share directly with clients. Both show your branding.
Yes — a lightweight account with email + password. First-time clients create an account as part of the booking flow. Returning clients log in to see their full history and manage their pets.
Yes. Clients can upload vaccine documents (PDF or image) directly from their pet's profile in the portal. The records attach to the pet's profile and your staff sees them flagged for review.
Yes. All past and outstanding invoices are visible in the portal. Clients can tap "Pay Now" on any outstanding balance and complete payment without contacting your shop.
Booking requests appear in your appointment queue as pending. You review the service, pet, and time request, then confirm or offer an alternative time. The client is notified automatically either way.
Yes. Each client can manage multiple pets under one account. Each pet has its own profile with breed, weight, age, service preferences, vet info, and vaccination records.
Yes. You can show or hide specific sections (invoices, vaccination uploads, booking history) based on what you want clients to access. The portal reflects your business rules.
Yes. The client portal is fully mobile-responsive and works in any browser on any device. No app download needed. Most clients interact with it from their phone.
Clients who can check their own appointment status, view invoices, and update their pets' profiles don't need to call. Most shops report a 40–60% reduction in inbound "quick question" calls after launching the portal.
Yes. Clients can request a magic link sent to their email that logs them in with one click — no password required. Great for clients who book infrequently.
Client-submitted changes go through a review queue before they're committed to your records. You see what changed and can approve or reject each update. Nothing overwrites your data without your sign-off.
No credit card required. No contracts. Set up in under an hour.